"Pamper your feathered friend"
Jan W said on Apr 26, 2022 at 5:44 PM
Thank you so much for helping us get the trays for our parrots' cages. They are great. Color matched and we our extremely satisfied with trays, fit, your helpfulness and the quick response and shipping. Thanks again.
Jon said on Aug 14, 2019 1:45 AM
Hi, I received the food dish holder bracket today and it worked out great, a perfect fit. Thank you so much for the great and speedy service!
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Jennifer S said on Dec 16, 2018 6:44 AM
Hi, Ken. I got Bella's cage all put together, and she loves it! It's very well-built, as I know H&Q cages are. I may get a new one for my African Grey one of these days. Hers has held up really well. I've attached a photo of me with Bella waving "Hi" from the top perch door. She's already staked it out as her favorite spot to be. Thanks again for all of your help with selecting this cage and giving me advice on my options. Merry Christmas and Happy New Year! Jennifer & Bella
Melissa M said on Apr 6, 2018 9:57 AM
My manzanita order arrived today. The perches are exactly what I was hoping for. Thanks so much!
L Ford said on Jan 30, 2017 1:00 AM
Hello! Just wanted you to know that I received my cage tray and it’s a perfect fit! Thank You so much for your extra time in helping me make sure I was getting the right one.
Ashley said on Dec 10, 2016 5:04 AM
I have nothing but positive things to say about Ken and Bastrop cages. I was a very picky customer and he was very accommodating with unique shipping requirements and helping me track down the exact cage. I appreciated him double checking the breed I was buying it for; it made me feel better knowing he truly cares about the animals. These reviews are what prompted me to use this site (I'm Canadian) so I thought it was important to pass on my great experience!
Adrien Litton said on Sep 10, 2016 0:11 AM
I wanted to leave some feedback about what a wonderful experience it was working with this company. I had some initial issues with my purchase not going through. I contacted Ken via the contact page and left a message and my phone number. Ken called me back within a couple of hours and we worked through the problem. Turned out to be a PayPal issue and Ken was able to come up with a workaround so we could get my order through. A week later, the product arrived and was exactly as described. Thanks Ken! The new cage door hardware fit perfectly and we're all set!
Mia said on Feb 8, 2016 2:03 AM
What a fab site for everything bird-related!! Wonderful, quality products, wide range of pricing, lots of wonderful sales (!!) and what sounds like world-class customer service! What's not to like!!������ I've already ear-marked a couple dozen products to purchase as the money becomes available to bring more quality of life to my feathered friend!! I can see already that Bastropcages will be my new, go-to spot for making my Amazon buddy's environment and life happier and healthier! Very nice site! Can't wait to place my first order!!��
Suzi said on Nov 18, 2013 7:50 AM
Thank you for the amazing customer service!! Your calling me to ensure that my order was perfect was greatly appreciated!! My items came in the mail faster than I could have hoped!! I love the flat manzanita perches ( and so will my birds in about a week- when they aren't afraid of the new perch monsters). Thank you again, you will be getting my future orders!! Suzi
MANUEL said on Aug 28, 2013 6:29 AM
HI KEN! THANK YOU SO MUCH FOR YOUR HELP AND ASSISTANCE TO GET THESE BEAUTIFUL CAGE TO MY HOUSE, HERE IN PUERTO RICO. YOU ARE AWESOME!!!
Kyoko Patterson said on Aug 6, 2013 11:49 AM
Dear Ken, We received the cage on August 1. Thank you very much for your effort and efficiency. My husband assembled it and it was a beautiful cage. The cage became such a pleasant welcome home gift to all of us. MD Anderson Cancer Center found 2 small cancers growing in my husband's lung. The cage was a perfect gift because he could focus on its assembly and could keep his mind off from his health issue. I also appreciate your conscientious effort not to drop the ball. You kept notifying us about the order status. It was a pleasure to do business with you. I look forward next opportunity to purchase another cage from you for our other birds. I will recommend your products and services to my friends who need homes for their feathered friends. Love, Kyoko
debby said on Dec 30, 2012 10:05 PM
Thanks for answering all my questions about Teala. U always help me with great deals.
Pam M said on Dec 28, 2012 5:13 AM
Thank You Bastropcages (Ken) for the fast and very professional service I have always got from you everytime I order.....that's what keeps me comming back....:) Pam (princess kiya)
Jan Cheney said on Feb 3, 2012 8:59 PM
Hi Ken, I just learned of your site through Vickie E. who I am a member of AEBC with. What a great resource for my future purchases & also a place where we can refer new bird owners to.
vicki trusselli said on Jan 24, 2012 1:12 AM
Hi I met your wife over in the HEB parking lot...i love birds. I have a parakeet Tweety Dancer Trusselli....Looking at your bird toys...thanks Vicki
Nancy Harvey said on Dec 23, 2011 11:05 PM
Lokks like you have a great selection of products, I'll be back soon.
Cindy LaFord said on Dec 20, 2011 9:59 AM
I love Bently, such a sweet face!!!! Actually I love them all lol ! Love your slides too. Thanks for the invite Theres a lot of love there Cindy - Cindys Bird Haven
Lanah Harris said on Nov 27, 2011 8:07 PM
I have had a wonderful morning checking out your family and website, I really love the selection of so many different products to choose from in one place! We at Rainbow Feathers bird club and Rescue would love it if you would come to our bird Fair in the spring. Check us out at rfbirdclub.com .... I am the secretary. but i didnt come here to solicit you i just wanted you to know how much I enjoy your website and FB page... i feel like ive come to visit your home.... Merry Christmas and Happy New Year from my flock to yours! I look forward to doing business with you! sincerly Lanah and the flock that owns me!
Ken Del-Rio said on Nov 18, 2011 1:04 PM
Thanks Linda, It was great talking with you and hearing about your kids. Ken
Linda Degelman said on Nov 16, 2011 10:36 PM
Just wanted to tell you Thank You sooo much for all the personal assistance you have given me for my flock. The Goldenfeast you sent from my last order the was freshed I have ever recieved!! Greaat working with you and you have a lifetime customer!!
Ken Del-Rio said on Jun 8, 2011 10:33 AM
Thanks Sherrie I still stand behind that bell, if Greyson can remove the clapper then I will refund you money
Sherrie Ard said on Jun 8, 2011 9:16 AM
Hi Ken,I Received my order yesterday, The bell I ordered is absolutely AWESOME as you described and was of great quality!!.It has provided hours of enjoyment for both my bird Greyson and myself. I thoroughly enjoyed the whole ordering experience from your site. The personal attention you went through for me to make certain that my ordering experience was pleasant from start to finish was amazing because it is really difficult to find anyone these days that go beyond "the call of duty" as you did when you felt there would be a longer delay in my order than normal. It was truly a pleasant experience from start to finish and I will certainly recommend your site to all my birdie friends and will be ordering again from you soon.I sincerely can't THANK YOU enough for your exceptional service and website! I look forward to doing business with you for a long time.
Ken Del-Rio said on May 25, 2011 6:42 AM
Thanks Sherrie, I know Greyson will love the bell and other toys you got for him. Ken
Sherrie Ard said on May 23, 2011 10:48 PM
Hi Ken, Just got through looking at your entire site. Absolutely wonderful, I love the vast assortment of toys available and prices are reasonable as well. Just ordered the bell for Greyson too, so Hopefully I have found one that is Greyson proof and if so, will be ordering more for him! Thanks!!!!
Ken Del-Rio said on Apr 15, 2011 10:44 AM
Thanks Janet, I know your kids can't wait to get the new toys
Janet Heberling said on Apr 15, 2011 8:25 AM
Ken - you are wonderful!
Lyn Helfrich said on Apr 6, 2011 9:50 AM
I'm not too good with facebook, twitter and the like, but I went on bastrop cages.com and was very impressed.Good luck to you in this enterprise. It was fun to see Coco, Cosmo, Baby and the others. I had not seen Spirit. Looks like you are going to have to move into a bigger cage before too long. Good wishes to you, Kenneth and Minerva. Lyn
Ken said on Apr 4, 2011 4:50 AM
Thanks Nancy for the kind words. I would love to see some pics of your CAG. Ken
Nancy Anhorn said on Apr 3, 2011 8:27 PM
Hello Ken I prurchased a new cage from you for my Congo African Grey. It arrived Thursday. It arrived without any damage. I was impressed on how it was packaged. There was no way it was going to get damaged. Good job on that. I put it together without any problems. Sometimes the screws and the holes don't match, but not this cage. I was able to put this cage together on my own without a second person. I like the door latches for the food dishes and the entry latch to the cage. It has allot of good features. For example, my CAG will not be able to throw her dishes anymore, The dishes are held down and cannot be thrown. She cannot access the door latch. Yes, we had to put a padlock on her last cage. The play top has 2 very nice ladders that she can climb up with. Also, she can no longer throw her bottom tray papers out onto our carpet. Thanks Ken.
Ken Del-Rio said on Mar 3, 2011 0:13 AM
GayeDavis, Check out my stands as I just lowered the price on all metal play stands and just add some discontinued colors to the sale specials page that have some real nice discounts on them. Ken
GayeDavis said on Mar 1, 2011 10:18 PM
glad i found this web site. i will be back to purchase. waiting for a nice play stand to go on sale for my africian gray sydney.
Cyndee Warren said on Feb 27, 2011 7:54 AM
We are in the market for new cages...this is a wonderful site and great pricing
Ken Del-Rio said on Feb 17, 2011 2:45 AM
Bill, It was real nice meeting you today and hearing about your feathers friends. Let me know when you would like to get the netting. Ken
Bill and Bonnie Hope said on Feb 17, 2011 1:17 AM
thanks for the food
ukparrots.com said on Jan 16, 2011 9:12 PM
Great looking site.Nice products for sale.
Debby Tidwell said on Dec 4, 2010 8:28 PM
Teala, my double yellow head, and I love your site. We will buy her new home and lots of toys. thnx
Nancy Ohanian/ Birds of a Feather and Friends said on Nov 4, 2010 7:59 PM
Love the photo of the umbrella on your site....we have a big boy too...his name is Merlin...happy to be acquainted with your site
Tina Smith said on Oct 10, 2010 9:12 PM
Well Ken, I want to be the first to say "Congratulations," the website looks great. I will definitely put a link in the newsletter. You can edit this if you want to, I understand, but I would like to post a message to your customers. Your customers can also sign up for the newsletter by emailing me at: [email protected] I just need a name and email address to get them on the e-mail out list. Thanks Ken and Good Luck